GENERAL TERMS AND CONDITIONS

I. General information

These general terms and conditions (hereinafter GTC) govern the sales of products made between the Seller and the Customer on the websites www.soladey-eco.sk and www.soladey-eco.com (hereinafter Site).

Seller

WBR s.r.o., reg. No. 45899673, having its registered office at Willermova 562/10, 949 07 Nitra, Slovakia is a company registered in the Commercial Register of the District Court in Nitra, file no. 27692/N, section Sro, which deals with retail and wholesale of purchased goods.

Supervisory Body

Slovak commercial inspection (SOI)
Inspection office (SOI) for the district of Nitra
PO BOX 49A, Staničná 9, 950 50 Nitra 1
Department of technical control of products and consumer protection

Phone no.: 037/7720 001, 037/7720 034
Fax no.: 037/7720 024
E-mail: nr@soi.sk

Customer

The Customer, for the purpose of these GTC, means consumer. A consumer is a natural person, who is not at the time of concluding and fullfilling the purchase agreement a legal person nor self-employed. The Customer agrees, that the purchase agreement will operate under these GTC, Return policy conditions, and other conditions listed on the Site and the respective legal regulations.

Any order of a product offered on the Site implies the Customer's full comprehension and acceptance of these GTC and Return Policy conditions. The full wording of the GTC and Return policy conditions is published on the Site and the Customer can familiarize with them before placing and order as well as archive them and reproduce.

Legal relationships between the Seller and the Customer, which are not explicitly regulated in these GTC, follow the relevant provisions of the Act no. 40/1964Zb., the Civil code, the Consumer Protection Act no. 634/1992, as well as related legal provisions. The Customer understands that the purchase of products in the seller's offer constitutes no right to use the registered brand names, trade names, company logos or patents of the Seller or other companies, if not agreed otherwise.

II. Purchase Agreement

The Customer is free to choose from goods – that means all products, which are listed on the Site. He will receive the goods for the price valid at the time of the order. The Customer has the chance to get familiar with the total price including taxes and all the other charges (postage, etc.) for his order. The total price will be listed in the order summary. The Customer will be informed about the validity period of the prices and offers.

The purchase agreement itself is concluded when the Customer places an order and the Seller firmly accepts the order, which he/she confirms by phone or by sending a confirmation e-mail to the Customer´s email address. The Seller is not liable for failing to take the order due to technical reasons. The resulting contract (including the agreed price) can be changed or canceled only by agreement of both parties or on the base of legal reasons.

The concluded Purchase Agreement is archived by the Seller in order to fulfill the rights and obligations arising from it and it is not disclosed to non-participating third parties. The information about the individual technical steps leading to the conclusion of the contract are evident from these terms and conditions.

III. Order cancellation

The regulations of this article shall not affect the rights of the Customer, who orders online to withdraw from the contract closed on distance in the meaning of the relevant legislation, as described below.

a) Order cancellation by Customer

The Customer has the right to cancel the order by means of a termination letter (written) mailed to the address of the head office of the company listed above or by e-mail to the address customer.services@soladey-eco.com. He can do that with orders which were not yet paid for. In case that the Customer cancels the order after the payment, but before the delivery of goods, although it has not yet passed its delivery time, the company reserves the right to deduct verifiable expenses incurred with processing of the order.

b) Order cancellation by the Seller

The Seller reserves the right to cancel an order or a part of it, if it is not possible to deliver the goods in the required time or conditions for technical reasons, if goods are not longer manufactured or not delivered anymore, or the prices changed significantly. In that case the company will immediately contact the Customer and suggest further action. In case, that the Customer already paid for the order or its part and no agreement was reached as to the delivery of goods of an equivalent quality and price or other reimbursement, the Seller commits to refund the Customer in full in 15 days either by sending the full price back to the Customer´s Bank account or mail a check to the Customer´s address.

IV. Payment

All prices are tax included. In case of advance payment for the order the Customer has several options of payment.

  • Credit card via secure banking platforms, bank transfer or direct deposit.
  • Paypal
  • The Customer can also choose cash on delivery (COD) payment. With this type of payment the goods remain the property of the Seller untill the full price for the order is paid upon delivery.

V. Delivery Information

The products will be delivered to the Customer not later than 5 days after validation of the payment for the order (if paid in advance) or acceptation of the order (if paid on delivery). The payment cannot be validated until the full amount for the order is received by the Seller.

In case that the delivery period is exceeded due to technical reasons, the company will inform the Customer immediately. If no agreement is reached about belated delivery or about delivery of goods of equivalent quality and price or other reimbursement, the company will refund in full the price of ordered goods through the same method the Customer used to pay for the order.

The products are delivered to the address indicated by the Customer in the Order form on the Site. If the customer orders just one item on the Sites, the Customer pays for the shipping a total amount of 2€. When ordering 2 and more items, the company WBR s.r.o delivers the goods on it's expenses (within Slovak republic and abroad). Goods are sent by the Slovak post as a 1. class letter if possible. In case of damaged goods it is necessary to send them back with the damage record (and phorographs) by email to customer.services@soladey-eco.com no later than 24 hours after the delivery. All addidtional complaints about damages of the package or goods do not deprive the Customer of the right to return but may be challenged by the Seller.

VI. Return policy

The Customer has a right (under Art.12 -door-to-door sale and mail order- of the Customer Protection Act no. 108/2000 Z. z.) to withdraw from the contract without any reason by a form of termination letter sent within 7 days after the delivery or the conclusion of purchase agreement to the official mail address of the Seller. The same applies in cases when the goods ordered online are personally collected by the Customer from the store.

To fasten the return process we recommend to send the ordered goods back to the Seller's address with the attached termination letter, copy of the invoice and bank account number, which was used to pay for the order.

Please attach a note if you want the amount to be paid in cash or be used to pay for another order. In order to issue a credit note, the Customer may be asked to present his/her Identification Card in order to protect the ownership rights. By presenting the ID card the Customer gives his/her consent to Personal Data processing and storaging (please see the Privacy Policy terms).

Goods have to be returned with complete papers, undamaged, clean and in original package (if possible). The payment will be returned no later than 15 days after the contract termination takes effect. The Seller is not obliged to accept the return of damaged or soiled or otherwise polluted goods after the expiry of statutory period of 7 days.

VII. Warranty

The warranty is governed by the Seller´s Return policy conditions and valid legislation of the Slovak Republic. The invoice serves as a warranty certificate.

VIII. Privacy policy (terms and conditions)

The customer declares (under the Data Protection Act no. 122/2013 Z. z ) that he/she gives his/her full and voluntary consent to processing and storaging of his/he personal data (name and surname, full address, phone No., e-mail address) in the Seller's information system. Personal data are used for : issuing the invoice, pre-contractual relations, customer's identification, order confirmation, delivery of goods, registration on the Site and loyalty program, and marketing purposes. The company WBR s.r.o declares that all personal data are confidential and used only to fullfil the contract with the Customer. Personal data will not be published or disclosed to the third parties. The Seller ensures destruction of customer's personal data immediately after fulfilling the purpose of processing. The customer is entitled to withdraw the consent of processing of personal data (written form) at any time. The consent becomes invalid no later than 1 month after delivery of the customer's consent withdrawal to the Seller.

IX. Closing statement

These GTC are valid from 16.10.2015. They update the previous GTC. The company reserves the right to change these GTC without previous notice, therefore please check back regularly to keep informed of possible updates.